Frequently Asked Questions & Terms of Service
Why should I choose Green Home Eco-Cleaning? We use all natural and environmentally friendly cleaning products that won’t harm your health or the earth in the process of making your place shiny and clean. We are very detail-oriented, and we notice even not-so-obvious areas that need to be cleaned. In addition, our caring customer service and satisfaction guarantee mean that we always work hard to ensure your complete satisfaction.
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How far in advance do I have to make an appointment? Although we do our best to accommodate all our customers needs, advance notice is always better for scheduling purposes. For those times that just can’t wait, we do offer emergency cleaning services on request.
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What payment methods do you accept? We accept Visa and Master Card in addition to e-transfer and cheques.
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Do I have to be home for cleaning visits? You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, to come and go, or not be home at all. Our cleaners are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments. If you’re not going to be home, we will make the necessary arrangements with you to access your home and secure it afterward.
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Can I leave my pets at home? You do not have to worry about leaving your pets in your home. We will take special care to be sure they are comfortable while we clean.
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I have specific requests for particular surfaces. What should I do? Prior to the cleaning simply tells us or email us with your specific requests.
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How do I know who is coming to my home or office? It will generally be the same person or team visiting your place each time. We are all creatures of habit, so this seems to work best. There are, of course, exceptions to this in cases of sickness or vacation.
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Are your staff insured? Yes. Our staff are insured, bonded, covered by WSB and required to undergo a standard background check prior to their employment with us. We also seek out genuine, friendly, hard-working and dedicated people.
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What if I need to cancel service on a particular day? Please give us a call 48 hours in advance to let us know, and we will gladly reschedule your appointment at no additional cost.
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What happens if something is broken or damaged while cleaning?
We are cautious when we clean, but sometimes breakage can happen when you least expect it. If an item is broken or damaged by one of our cleaners, please notify us within 24 hours. We assume no liability for damage due to pictures not hung securely, items with unstable bases and items not appropriately secured, etc.
TERMS OF SERVICE
Due to the subject nature of the cleaning industry, we do not offer refunds, however, we will do our utmost to ensure you are completely satisfied with our service
There will be a 3% fee on credit card transactions over $250.00
Please allow 48 hours to cancel or reschedule your appointment. Failure to do so will result in a $50.00 fee
There is a minimum two hour call out fee plus GST
All move-out cleaning services require a deposit fee and a credit card on file if you are not already a client with us
Lock out fee – if we show up and are not able to get into your premises to complete work on your scheduled date, our full rate will apply
Scope of work – unless on special request we do not provide laundry services, furniture moving or lifting, dishwashing, or cleaning of high-hanging light fixtures